Technical Support

Roles and Responsibilities

Technical Support works with other team members within the Technical Support Department along with team members in the Software Design and Development, Operations and Business Development departments. Technical Support has the following responsibilities:

Common Responsibilities

  • Working with customers/team members to identify application and system issues and advising on the solution
  • Handle customer complaints
  • Provide appropriate solutions and alternatives within the time limits
  • Follow up to ensure resolution
  • Keep records of customer interactions
  • Process customer accounts and file documents
  • Logging and keeping records of customer queries and feature request

Additional responsibilities for Technical Support Manager

  • Mentoring/Guiding support executives
  • Leadership capabilities


Graduate in Computer Science, IT, Engineering or similar


  • Communication skills
  • Good analytical and problem-solving skills
  • Presentation Skills
  • Logical thinker
  • Eye for detail
  • Curiosity to learn
  • Time Management Skills
  • Good interpersonal and customer care skills


Technical Support Executive

Minimum 1 year of experience in Customer Handling and Application Training

Technical Support Manager

Minimum 4 years of experience in Customer Handling and Application Training