VP Operations

Job Description

Vice President – Operations will aim at designing policies, overseeing customer service and implementing technology solutions at large. They are expected to be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. Ultimately, they will ensure smooth running of the operations and people productivity.


  • Design policies that align with the overall company strategy
  • Implement efficient processes and standards
  • Coordinate customer service operations and find ways to ensure customer retention
  • Ensure compliance with local and international laws (e.g., data protection)
  • Oversee the implementation of technology solutions throughout the organization
  • Manage contracts and relations with customers, vendors, partners, and other stakeholders
  • Evaluate risk and lead quality assurance efforts
  • Oversee expenses and budgeting to help the organization optimize costs and benefits
  • Mentor and motivate teams to achieve productivity and engagement
  • Report on operational performance and suggest improvements
  • Establishes and administers the department’s budget
  • Presents periodic performance reports and metrics to the CEO and other leadership
  • Maintains knowledge of emerging technologies and trends in operations management
  • Identifies training needs and ensures proper training is developed and provided
  • Performs other related duties as assigned

Supervisory Responsibilities

  • Interviews, hires, and trains management-level staff in the department
  • Oversees the daily workflow of the department
  • Provides constructive and timely performance evaluations
  • Handles discipline and termination of employees in accordance with company policy

Required Skills and Abilities

  • Proven experience as Head of Operations, Operations Director or similar leadership role
  • Familiarity with all business functions including HR, finance, and IT
  • Experience with implementing IT systems
  • Knowledge of data analytics and reporting
  • Good with numbers and financial planning
  • Outstanding communication and negotiation skills
  • Excellent organizational and leadership ability
  • Strong analytical and problem-solving skills
  • Extensive knowledge of the principles, procedures, and best practices in the industry
  • Proficient with Microsoft Office Suite or related software
  • Excellent organizational skills and attention to detail

Experience and Educational Qualification

  • A minimum of 10 years of industry-related experience including three years in senior management required
  • Bachelor’s degree in IT, Business Administration, Engineering, or similar industry-related field required
  • A master’s degree would be preferred