Roles and Responsibilities
Helpdesk Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments. This role has the following responsibilities:
Common Responsibilities
- Working with customers/team members to identify application and system issues and advising on the solution
- Handle customer complaints
- Provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution
- Keep records of customer interactions
- Process customer accounts and file documents
- Logging and keeping records of customer queries and feature request
Qualifications
Graduate in Computer Science, IT, Engineering or similar
Skills
- Communication skills
- Good analytical and problem-solving skills
- Presentation Skills
- Logical thinker
- Eye for detail
- Curiosity to learn
- Time Management Skills
- Good interpersonal and customer care skills
Experience
Minimum 1 year of experience in Customer Handling and Application Training