What You’ll Do (Responsibilities):
- Be the trusted advisor: Act as the primary point of contact for your assigned portfolio of clients, building strong, collaborative relationships based on open communication and proactive support.
- Become the LMS expert: Master the ins and outs of our platform, anticipating client needs and guiding them through successful onboarding, implementation, and ongoing optimization.
- Tailor the learning experience: Work closely with clients to understand their unique goals, challenges, and learner demographics. Craft personalized learning experiences and recommend features that maximize ROI.
- Become the data alchemist: Analyze platform usage data, identify trends, and proactively recommend strategies to improve engagement, completion rates, and overall value realization.
- Champion continuous improvement: Collaborate with cross-functional teams (product, engineering, support) to address client feedback and translate real-world needs into product enhancements.
- Be the voice of the customer: Advocate for client needs internally, ensuring their perspectives are heard and their success stories are celebrated. Possess a problem-solving ability and be ready to get to the bottom of the issues and find a root cause.
Who You Are (Skills and abilities):
- A seasoned professional: 3+ years of experience in Customer Success, ideally within the Learning & Development or B2B SaaS space.
- The ultimate relationship builder: You possess exceptional communication skills and thrive on developing trusting partnerships with clients. This is a must-have for this role.
- Data-driven with a human touch: You have a keen understanding of data analytics and leverage insights to drive meaningful conversations and actionable recommendations. Preferred having working knowledge of SQL.
- A learning evangelist: Having previous knowledge in a LMS environment and being passionate about empowering others to reach their full potential.
- A tech-savvy explorer: You embrace new technologies and thrive in a fast-paced, innovative environment and are not afraid to communicate new ideas for changes.
- A champion of collaboration: You enjoy working across teams and departments to achieve shared goals.
Qualifications:
- Education background in Technology is preferred
- Post graduation will be a bonus
- 3+ years of experience in Customer Success, ideally within the Learning & Development or B2B SaaS space
- Working with a B2B product or technology startup is preferred
What We Offer:
- Be part of a passionate, mission-driven team building the future of workplace learning.
- Shape the growth of a dynamic startup and make a real impact on our clients’ success.
- Work with cutting-edge technology and contribute to continuous product improvement.
- Competitive compensation and benefits package.
- A flexible work environment that fosters creativity and autonomy.